What we do
Send & Receive Ltd provides comprehensive direct mail services to organisations that require precision, security, and scale. From initial data processing through to final delivery — and across digital channels including email and SMS — we manage the full production workflow in-house from our facility near Milton Keynes.
Every campaign we handle is underpinned by ISO 27001:2022-certified information security management. For clients in regulated sectors who are sending personalised communications to large recipient audiences, that certification matters.
Data Hygiene
Every effective direct mail campaign begins with clean, accurate, and compliant data. Our data management service processes your recipient files to remove waste, reduce postage costs, and ensure full compliance with UK data protection legislation.
Our data processing capabilities include:
• PAF (Postcode Address File) validation — ensures every address is correctly formatted and deliverable
• Gone-away and deceased suppression — removes recipients who have moved or passed away
• Deduplication — eliminates duplicate records that inflate print and postage costs
• GDPR compliance checks — flags and removes records without valid consent where required
• Mailsort and sortation output — optimises files for Royal Mail and downstream access carrier discounts
Clean data means lower costs, fewer undeliverable items, and a compliant mailing list.
Print production
Our in-house print facility produces fully personalised, full-colour direct mail at volume. We specialise in variable data printing — where every item in a run can carry unique text, images, charts, or personalised offers tailored to the individual recipient.
Our print capabilities include:
• Full-colour variable data printing — personalised at item level across entire runs
• Mono and colour inkjet production for high-volume transactional mail
• Simplex and duplex (double-sided) printing
• Laser personalisation onto pre-printed stationery
• Compliant document composition – letters, certificates, policy documents, statements
All print production is carried out on site, giving us full quality control and the flexibility to accommodate tight turnaround schedules.
Mailing & fulfilment
Our mailing and fulfilment operation handles the collation, enclosing, and despatch of finished mail packs. Whether your campaign is a single-page letter or a multi-enclosure pack with certificate, booklet, and reply envelope, we have the production capability to fulfil it accurately and efficiently.
Mailing services include:
• Machine and hand enclosing for all standard and non-standard formats
• AIMS collation and integrity checking – ensuring every recipient receives the correct documents
• Pick and pack services for your merchandise
• Hand finishing for bespoke items
Postage
Postage is typically the largest cost in any direct mail campaign. Our postage optimisation service ensures you are accessing the most competitive rates available for your mailing profile — without compromising on delivery performance.
We work with:
• Royal Mail – including Mailmark and Advertising Mail rates
• Downstream access carriers – for volume mailings where significant savings are available
• International – including IOSS, UKIM and worldwide deliveries
We advise on the most cost-effective postage solution for each job based on volume, format, urgency, and geographic distribution. For high-volume mailers, the savings are substantial.
For clients requiring digital delivery alongside or instead of physical mail, we provide a fully managed bulk email distribution service. Our email capability is integrated with our data and document composition workflow — meaning the same personalisation logic that drives your print production can drive your email output.
Email services include:
• HTML email production — responsive, branded, and tested across major clients
• Variable data personalisation — unique content per recipient from a single data file
• Bulk broadcast with delivery, open, and click reporting
• GDPR-compliant list management and suppression
• Integrated physical and digital campaigns — coordinated print and email from one supplier
SMS
SMS remains one of the highest-engagement channels in direct communications, with open rates significantly higher than email. We provide a managed bulk SMS service for clients who want to reach recipients directly on mobile — as a standalone campaign or as part of a coordinated multi-channel strategy.
SMS services include:
• Bulk SMS broadcast — from hundreds to millions of messages
• Delivery reporting
• GDPR-compliant opt-out management
Why Choose Send And Receive Ltd?
We keep up so you don’t have to
Direct mail and digital communications move fast. We stay on top of what’s changing — new postage products, better data tools, smarter ways to personalise — so your campaigns benefit without you having to think about it.
We work around you…
…not the other way round. No two clients are the same, and we don’t treat them as if they are. Tell us what you’re trying to achieve and we’ll build around that — whether it’s a one-off mailing or an ongoing production programme.
We’ve been doing this since 2010
Over fifteen years, tens of millions of items, clients who keep coming back. We’re not going to oversell it — the work speaks for itself. Take a look at some of what we’ve done.
Collaborative Partnership
We’re a small, experienced team and you’ll deal with the same people every time. No account manager merry-go-round, no being passed around. If something needs sorting, it gets sorted.
Talk to us about your next campaign
Whether you need a single-channel mailing or a fully integrated direct mail, email, and SMS campaign, Send & Receive has the production capability, data expertise, and security credentials to deliver it.
Contact us to discuss your requirements — we are happy to provide a no-obligation quote and samples based on your volumes and specification.