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Case Study

Travel Insurance

At S&R, we had the privilege of partnering with a leading Travel Insurance aggregator to address their unique challenges and elevate their operations. This case study delves into the collaboration, the challenges faced, and the solutions implemented.

Our client is a prominent player in the Travel insurance industry, recognized for winning the Personal Finance Award 2023 / 24 and being the most trusted travel insurance price comparison site on Trustpilot. Despite their success, they faced challenges in key areas such as efficiency and scalability.

Objective

As our client experienced significant uptake and increased sales, they recognised they could not keep up with the volume of producing policy documents and accompanying policy booklets in house. One of the main issues was having a policy booklet printed, only for an underwriter to change a clause. The stock they had produced had to then be recycled and new print order placed. This obviously incurs a lot of wasted print and a serious delay in sending a policy pack to their new or
returning customer.

They asked us to assess their existing operation and provide a solution to tackle their environmental and production concerns.

Solution

The answer, which we made easy for them, to set up a secure document transfer portal and have them send all documents to us for colour printing. Files are loaded at midnight and retrieved 8am following morning, then printed same day.

For the policy booklets, we set up an archive for all the artworks and ran them as a print on demand product, producing the exact number of booklets through our colour digital presses, then binding them on our booklet maker.

The packs were then collated and enclosed, same day, for despatch on one of our wholesale postage accounts.

Benefits

Turnaround time

Reduced to 24 hours from a customer buying a policy, to a policy pack being printed and despatched.

Waste

Zero waste achieved through print on demand model. When an underwriterchanges a clause, new artwork is uploaded and replaces previous version.

Reducing

Page count and improved postage options have all lead to a far more sustainable and scalable offering.

Conclusion

Through a collaborative effort with S&R, our client underwent a remarkable transformation, overcoming challenges and embracing a future-ready approach. The success of this partnership not only elevated our client’s reputation in the travel insurance industry but also reinforced our commitment to delivering impactful solutions that save costs and drive positive change.

Discover how S&R can tailor transformative solutions for your business. Contact us today to embark on your journey toward innovation and success.

Tech used: #secure document transfer #digital print #booklet maker #print on demand #postage discounts #outsource solution.

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