A prospect came to us after a regulatory complaint about a mailing they’d sent. The print was fine. The content was fine. But the data hadn’t been processed to the ICO’s suppression standards — and nobody had checked.

We hold ISO 9001, ISO 14001, and ISO 27001 accreditations, and we’re fully registered with the ICO. Not because we have to display those logos, but because our clients operate in sectors where the margin for error is zero.

For clients in finance, insurance and pensions, we go further still — our intelligent enclosing machines and Quadient AIMS system provide full document tracking and integrity checks, so you have a verifiable audit trail for every piece that goes out.

Regulated businesses need a partner who takes compliance as seriously as they do.

That’s what we’re here for.

#DataCompliance #ISO27001 #DirectMail #RegulatoryCompliance #PrintAndMail

Read about our data hygeine services here.

Most businesses treat print, mail, email, and SMS as separate campaigns. They’re not. They’re a single conversation — just happening across different channels.

When a letter and an email land on the same day with different messages, your customer notices. When a reminder SMS goes out before the letter has even arrived, trust erodes.

At Send & Receive, we’ve been helping regulated businesses — insurers, motor trade, charities — since 2010. Every touchpoint lands in the right order, with the right message, at the right time. And for clients in insurance, finance and pensions, our intelligent enclosing machines and Quadient AIMS system mean every document is tracked, verified, and accounted for before it leaves the building.

Fewer complaints. Higher response rates. Communications that actually do the job they were designed to do.

If your customer comms feel disjointed, let’s talk.

👉Drop me a message or visit sendandreceiveltd.co.uk

#DirectMail #CustomerCommunications #MailingIndustry #MultiChannel #DirectMail #Insurance #FinancialServices

Following Ofcom’s reform of the Universal Service Obligation, announced in July 2025, the way Royal Mail deliver letters in the UK is changing significantly.

  • 2nd Class letters will now be delivered on alternate weekdays only (Mon–Fri).

  • 3 working day aim, down from 6 days a week.

  • Standard bulk business mail (bills, statements, notices) moves to the same 3-day delivery aim.

  • 1st Class delivery targets reduce from 93% next-day to 90%

  • 2nd Class targets reduce from 98.5% to 95% within 3 days

  • New enforceable backstop: 99% of all mail must arrive within 2 days of its target date

1st Class remains next working day, Monday to Saturday. The 2nd Class stamp price cap is retained. One-price-goes-anywhere continues.

Royal Mail lost £348m in 2023/24. Ofcom’s view is that reform is necessary for the service to survive. A review of stamp price affordability is also underway.

The rollout is already under way across Royal Mail’s 1,200 delivery offices, with full implementation expected by December 2026.

For anyone sending time-sensitive customer communications like renewals, reminders, compliance notices — the timing of your mailings will need to account for the new alternate-day schedule.

If you’d like to talk through how the changes might affect your mailing programme, we’re happy to help.

👉 sendandreceiveltd.co.uk

#RoyalMail #DirectMail #CustomerCommunications #USO #MailingIndustry #PostalReform